FAQ

I want to send an item as a gift is that possible? 

No problem at all. You can select the delivery address at checkout. If you would like us to gift wrap we can do that for free and we are happy to add in a note if you send through your message.

Where are your products from? 

we source our products from a variety of Welsh businesses. Items are made in Wales and we offer a mix of larger Welsh brands as well as artisans and small makers. Many items are handcrafted with some being unique one off pieces. 

Can you ship internationally? 

Yes we do ship internationally. The options for adding shipping rates to the website are quite limited so the shipping fees displayed are a “cover all” rate, if the shipping cost is significantly different we will refund the difference ( please not it does include packing too), or you can drop us an email and we will calculate a rate based on current live rates. There will be customs and tax charges for most countries, these are the responsibility of the customer. 

The item I want is out of stock, what can I do? 

We are a small business so we don't hold large volumes of stock. If an item is showing out of stock please message us and we will let you know how quickly we are expecting to get it back into stock. From there we can either notify you when it is back or we can reserve it for you. 

Do you have a physical shop I can visit? 

we have a shop in the market town of Welshpool, we are open five days a week, however hours do vary through the season so its best to check if you are travelling far.