All orders placed before 3PM Monday-Saturday for express delivery will be sent out the same day, After 3PM they will be processed the next working day.
Standard deliveries will be processed within 2 days of order.
Express orders are sent on 1-2 working day delivery, standard deliveries are sent on 2 day + delivery and can take up to 5 working days after delivery is processed and shipped. During peak periods such as Christmas and during adverse weather the networks may experience delays which our out of our control.
We use a variety of couriers including Royal Mail, Hermes and DPD. If you are aware of an issue with a carrier in your local area, please let us know so we can look at different options for your delivery. We choose the courier service based on the contents and restrictions of the carriers, as well as speed of delivery. For deliveries containing age restricted product you will need to have an adult present to receive the delivery.
If your delivery has not arrived within the expected timeframe for your chosen delivery option, please contact us so we can track the delivery and investigate the hold up.
On occasions parcels may become damaged during transit. Please take photos of any damage to packaging and contents and contact us on 01938578854 or firstname.lastname@example.org so we can resolve the problem.
Click and collect
During opening hours we aim to prepare click and collect orders within an hour. Once your order is ready we will update the status of your order. All collections are from our shop address, this is not a service that includes delivery to local collection points or hubs. Large orders may take longer and personalised orders will take several days, if you need an order for a specific date please contact us before ordering and we will be happy to help.
Deliveries are packed using recycled and reused packaging to reduce waste. This may include reused bubble wrap and other packaging materials. Once you have unpacked your delivery we encourage you to reuse or recycle the packaging.