Delivery

All orders placed before 3PM Monday-Saturday for express delivery will be sent out the same day, After 3PM they will be processed the next working day. 

Standard deliveries will be processed within 2 days of order. 

Pick up orders are processed as quickly as possible, and we aim to have them ready within an hour during our opening hours. This may be extended during peak times, or for large orders and bespoke orders. We will update the status of your order as soon as we have prepared it. 

We use a variety of couriers including Royal Mail, Hermes and DPD. If you are aware of an issue with a carrier in your local area, please let us know so we can look at different options for your delivery. We choose the courier service based on the contents and restrictions of the carriers, as well as speed of delivery. For deliveries containing age restricted product you will need to have an adult present to receive the delivery. 

If your delivery has not arrived within the expected timeframe for your chosen delivery option, please contact us so we can track the delivery and investigate the hold up. 

On occasions parcels may become damaged during transit. Please take photos of any damage to packaging and contents and contact us on 01938578854 or info@giftsofwales.co.uk so we can resolve the problem. 

Packaging

Deliveries are packed using recycled and reused packaging to reduce waste. This may include reused bubble wrap and other packaging materials. Once you have unpacked your delivery we encourage you to reuse or recycle the packaging.